Privacy Policy, Compliance & Client Rights
Effective Date: January 01, 2022
Fresh Start Marriage and Family Therapy, PLLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This combined Privacy and Compliance Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://freshstartmft.com (the “Site”), use our services, or communicate with us. It also includes your rights as a consumer and patient.
1. Who We Are
Fresh Start Marriage and Family Therapy, PLLC is a New York-based private practice providing therapy, coaching, and related mental health services.
Our website address is: https://freshstartmft.com.
2. Information We Collect
We may collect the following types of information:
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- Personal Information: Name, phone number, email address, mailing address, and other identifying details.
- Health Information: Protected Health Information (PHI) related to your therapy sessions (subject to HIPAA).
- Payment Information: Billing details, credit/debit card information, and insurance information.
- Communication Data: Records of calls, text messages, emails, and form submissions.
- Technical Data: IP address, browser type, operating system, and analytics data.
- Comments Data: If you leave comments on the Site, we collect the data shown in the comments form, your IP address, and browser user agent string for spam detection.
3. Media & Cookies
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- Avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data.
- Cookies may store login/session data for convenience.
- Temporary cookies may be used to test browser support.
4. Embedded Content from Other Websites
Articles or pages may include embedded content (e.g., videos, images, articles) that behaves as if you visited the originating website.
5. How We Use Your Information
We may use your information to:
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- Provide therapy and manage appointments.
- Send appointment reminders and follow-up messages.
- Process payments and insurance claims.
- Improve our services and website.
- Comply with legal and regulatory obligations.
6. TCPA Consent for Calls and Text Messages
By providing your phone number, you expressly consent to receive calls and text messages (including automated or prerecorded messages) from Fresh Start Marriage and Family Therapy, PLLC at the number you provide. These communications may include:
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- Appointment reminders and confirmations
- Service-related updates
- Client satisfaction surveys
- General information related to our services
Opt-In Statement:
By submitting my phone number, I agree to receive calls and text messages from Fresh Start Marriage and Family Therapy, PLLC, including through automated technology, for appointment reminders, service updates, and other service-related information. Message and data rates may apply. I understand I can opt out at any time by replying “STOP” to any text or by contacting the practice directly.
We will not sell or share your phone number with third parties for their marketing purposes without your explicit written consent.
7. Consumer Rights & Legal Notices
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- Right to Non-Discrimination: We do not discriminate on the basis of race, color, national origin, age, disability, religion, sex, sexual orientation, or gender identity.
- Right to Communication: Clients have the right to clear communication regarding treatment, billing, and services.
- Right to Records: Clients may request access to or a copy of their personal health information, consistent with HIPAA.
8. Who We Share Your Data With
We may share your data with:
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- Authorized clinicians and staff.
- Service providers assisting with scheduling, billing, communication, and hosting.
- Insurance providers and payment processors.
- Legal authorities when required by law.
9. Data Retention
We retain data as required to provide services, meet legal obligations, and maintain records. Comments and metadata are retained indefinitely.
10. Your Rights
You may request:
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- A copy of the personal data we hold about you.
- Correction of inaccurate data.
- Deletion of your personal data (subject to legal retention requirements).
Requests can be made via the contact information below.
11. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no method of storage or transmission is 100% secure.
12. Changes to This Policy
We may update this Policy from time to time. Updates will be posted with a revised effective date.
13. Contact Us
Fresh Start Marriage and Family Therapy, PLLC
1204 Boardway Ste: 1008
New York, NY 10001
Phone: (877) 777-9711
Email: Info@Freshstartmft.com